Validation of a Satisfaction Scale with a Telemedicine COVID-19 Service: Satis-COVID.

Objectives: Despite being a widespread tool, telehealth was significantly incorporated during the COVID-19 pandemic period, but it still lacks analysis methodologies, greater digital security, and satisfaction assessment instruments that are still little explored and validated. The objective is to assess user satisfaction through the validation of a satisfaction scale with a telemedicine COVID-19 service (TeleCOVID). Methods: Cross-sectional study of a cohort of confirmed COVID-19 cases evaluated and monitored by the TeleCOVID team. To study the scale's measurement qualities, a factorial analysis was performed to test the validity of the construct. Correlation between items and the global scale was assessed using Spearman's correlation coefficient, and the instrument's internal consistency was assessed using Cronbach's alpha coefficient. Results: There were 1,181 respondents evaluating the care received from the TeleCOVID project. A total of 61.6% were female, and 62.4% aged between 30 and 59 years. The correlation coefficients indicated a good correlation between the items present in the instrument. The internal consistency of the global scale was high (Cronbach's alpha = 0.903) and the item-total correlations for the scale ranged from 0.563 to 0.820. The average overall user satisfaction was 4.58, based upon a 5-point Likert scale where 5 is the highest level of satisfaction. Conclusions: The results presented here show how much telehealth can contribute to improving access, resolutibility, and quality of care to the population in general in Public Health Care. In view of the results found, it can be said that the TeleCOVID team offered excellent care and fulfilled its proposed objectives. The scale fulfills its objective of evaluating the quality of teleservice, bringing good results in terms of validity and reliability, in addition to showing high levels of user satisfaction.

Instrumento sobre conhecimento, atitudes e práticas da automedicação em estudantes universitários

Objetivo: construir e validar instrumento para investigar os conhecimentos, atitudes e práticas de estudantes universitários brasileiros sobre a automedicação. Método: estudo metodológico realizado em universidade pública do centro oeste mineiro, Brasil. Um comitê de juízes avaliou clareza, pertinência e abrangência e o pré-teste realizado com público alvo para avaliar compreensão e aceitabilidade. O índice de validade de conteúdo (IVC) foi utilizado para avaliar a proporção de concordância e o coeficiente alfa de Cronbach (a) para mensurar a confiabilidade. Resultados: o instrumento foi composto por 38 itens divididos em três seções: caracterização dos participantes (13 itens); conhecimentos e práticas da automedicação (3 itens); e crenças e atitudes (22 itens). A média do IVC de todas as seções do instrumento foi de 0,97 e o coeficiente alfa de Cronbach da seção crenças e atitudes >0,70. Conclusão: o instrumento foi considerado válido para avaliar conhecimento, prática, crenças e atitudes sobre automedicação em estudantes universitários.

SUMMARY Objective: To build and validate an instrument to investigate the knowledge, attitudes and practices of Brazilian university students about self-medication. Method: Methodological study carried out at a public university in the center of western Minas Gerais, Brazil. A committee of judges assessed clarity, relevance and comprehensiveness and the pre-test carried out with a target audience to assess understanding and acceptability. The content validity index (CVI) was used to assess the proportion of agreement and Cronbach's alpha coefficient (a) to measure reliability. Results: The instrument consisted of 38 items divided into three sections: characterization of participants (13 items); knowledge and practices of self-medication (3 items); and beliefs and attitudes (22 items). The mean CVI for all sections of the instrument was 0.97 and the Cronbach's alpha coefficient for the beliefs and attitudes section >0.70. Conclusion: The instrument was considered valid to assess knowledge, practice, beliefs and attitudes about self-medication in university students.

Objetivo: construir y validar un instrumento para investigar los conocimientos, actitudes y prácticas de estudiantes universitarios brasileños sobre la automedicación. Método: estudio metodológico realizado en una universidad pública del centro del occidente de Minas Gerais, Brasil. Un comité de jueces evaluó la claridad, la relevancia y la exhaustividad y la prueba previa se llevó a cabo con un público objetivo para evaluar la comprensión y la aceptabilidad. El índice de validez de contenido (IVC) se utilizó para evaluar la proporción de acuerdo y el coeficiente alfa de Cronbach (a) para medir la confiabilidad. Resultados: el instrumento constaba de 38 ítems divididos en tres apartados: caracterización de los participantes (13 ítems); conocimientos y prácticas de automedicación (3 ítems); y creencias y actitudes (22 ítems). El CVI medio para todas las secciones del instrumento fue 0,97 y el coeficiente alfa de Cronbach para la sección de creencias y actitudes> 0,70. Conclusión: el instrumento se consideró válido para evaluar conocimientos, prácticas, creencias y actitudes sobre la automedicación en estudiantes universitarios.